Frequently Asked Questions
Find answers to common questions about our products, shipping, returns, and more.
HerLibrary is an online bookstore co-owned by two best friends with a passion for reading. We curate books that women actually want to read and make them available at up to 75% off — delivered instantly to your inbox as eBooks.
Once your order is complete, your eBook will be delivered instantly to the email address you provided at checkout. Please check your spam or junk folder if you don't see it in your inbox within a few minutes.
Our eBooks are delivered as PDF files, which can be read on any device — your phone, tablet, laptop, or desktop. No special app or e-reader required.
First, check your spam or junk folder. If it's not there, email us at support@herlibrary.co with your order number and we'll resend it to you right away.
Because our products are digital downloads, all sales are final. However, refunds are reviewed on a case-by-case basis at our discretion. If you have an issue with your order, contact us at support@herlibrary.com and we'll do our best to help.
Our eBooks are licensed for personal use only and may not be redistributed, resold, or shared. Each purchase is intended for the individual buyer.
You can reach us by email at support@herlibrary.co or by phone during our business hours, Monday through Friday, 9:00am – 5:00pm EST. We aim to respond to all emails within 24–48 hours.
Yes! We are constantly curating and adding new titles to our collection. Follow us on social media or sign up for our email list to be the first to know when new books drop and when we're running special promotions.